How we make this content

Treat every reader as someone in distress. Plain language. Short sentences. Reading level grade 6–8.

Never overpromise. Use 'may', 'generally', 'in many situations'. Never 'always', 'never', or 'this will protect you'.

Never imply attorney-client relationship. Always cite that information is educational and not legal advice.

Bilingual parity is non-negotiable. We do not ship Spanish drafts that have not been reviewed for natural register; we do not ship English-only legal claims.

Primary sources first: federal regulations, state bar publications, supreme-court holdings.

Secondary sources from established advocacy: ACLU, ILRC, NILC, CLINIC, NACDL, public defender bar associations.

Every claim must be supportable in two trusted sources before publishing.

• Federal: .gov sources (EOIR, USCIS, ICE policy memos, CMS, HRSA, HUD, DOL).
• Civil liberties: ACLU national + relevant state affiliate.
• Immigration: ILRC, NILC, AILA practice advisories.
• Criminal: NACDL, state public defender associations.
• Health: CMS EMTALA, HRSA Health Center Program, AHA Hospitals & Communities.
• Housing: HUD Fair Housing, state legal-aid org.

Every emergency guide and rights topic carries machine-readable review metadata: reviewed flag, reviewer ID, reviewer title, jurisdiction, scope (full/partial), notes, sourceLinks, lastUpdated, and audioReviewed.

An attestation is recorded only after a licensed attorney signs off in our admin console at /admin/reviews. The console enforces specialty allowlists per content slug, refusing approvals from reviewers whose specialty does not match (e.g. a tax attorney cannot approve an immigration guide).

Each attestation is bound to a content version. Editing the underlying content increments the version and automatically invalidates the attestation, reverting the page to amber 'needs review' status until re-approved. There is no way to silently edit verified content.

TrustBanner on every emergency and rights page surfaces the current state: green when verified (with reviewer name, title, organization, jurisdiction, and date) or amber when unverified.

Spanish is drafted in natural register for Mexican / Latino families — not literal translation. We prefer 'puede que tengas el derecho' over the robotic 'puedes tener el derecho'.

Both English and Spanish must be reviewed by an attorney who reads both languages, or by two co-signing attorneys from the same firm within 30 days of each other.

When Spanish drafts are open for community review, we credit the Spanish-language reviewer separately on the relevant page.

Audio recordings of every 'what you may say' phrase ship in both English and Spanish. Phase 8 ships TTS as a starting point (Apple Samantha + Paulina) so families have a working pronunciation guide today.

We are actively recruiting human voice actors and a clinical pronunciation reviewer. The audioReviewed flag is set true only after a licensed attorney has listened to BOTH the English and Spanish clips and confirmed they match the verified text.

All clips are mono, 64 kbps MP3, normalized to about -16 LUFS, no music bed.

Monthly internal pass: typos, broken links, freshness, source URL drift.

Quarterly attorney pass: every page where reviewed=true is reconfirmed even if unchanged.

Immediate pass when laws change: federal executive orders, federal rules, state statutes affecting immigration, policing, healthcare access, or housing. lastUpdated is bumped same-day; reviewed reverts to false until re-approved.

Reviewers must disclose any active client engagement with parties that could influence the content's framing. Active conflicts disqualify a reviewer for the affected slug.

We do not accept content sponsorships, brand placements, or paid promotional links from any party — public or private.

If you spot an error, email [email protected] with the page URL and the specific claim. We review every report within 7 days. Substantive corrections are logged in the admin history feed and surfaced via lastUpdated.